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privacy policy

Introduction

ViviMed Integrated Health (“ViviMed”) is committed to protecting the privacy of visitors to our Websites, as well as our participants and partners. This Privacy Policy describes how we collect, use and/or disclose only to the extent necessary to accomplish a specified purpose.

In this policy, “ViviMed” refers to staff and consultants, all of whom are bound by law or contract to keep information they receive as part of their work for ViviMed Integrated Health, confidential.

At ViviMed Integrated Health, we are committed to ensuring that your privacy is protected. We do not share personally identifiable member, customer, employee or contractor information under any circumstances except as mandated by law. This Privacy Policy applies to both “https://vivimed.ca/health” & “https://vivimed.ca/wellness” website (the “Websites”).

Acceptance of Terms

Please read this privacy policy carefully as the use of our Websites constitutes your acceptance of this privacy policy and any subsequent modifications thereto, including, without limitation, the collection, use and disclosure of personal information. if you do not agree with any of the terms of this privacy policy, please discontinue your use of this Websites.

Terms of Service

The use of our Websites is governed by the Terms of Use. For the Terms of Use, please visit terms and conditions page.

Collection of Information

When you visit our Websites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what website or search terms referred you to our Websites, and information about how you interact with our Websites.

Additionally, there are two general categories of information we collect for various purposes to provide and improve our Service to you.

  1. Information that is necessary for the use of the Services. We ask for and collect the following personal information about you when you use the Services:
    • Personal Information. We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
    • Payment Information. To complete registration for a service we require you to provide certain financial information (like your paypal account or credit card information) in order to facilitate the processing of payment.
    • Information you provide through our support channels. The Services also include customer support, where you may send any question regarding the Services. If you speak to one of our representatives directly, by email or otherwise engage with our support team, you will be asked to provide contact information, a summary of the problem and any other information that would be helpful in resolving the issue.
  2. You may provide us with the following information:
    • You may choose to provide us with additional personal information in order to obtain a better user experience when using the Services. This additional information will be processed based on your consent.
    • We may ask for additional personal information when you provide feedback or comments, or otherwise communicate with us.
    • From time to time, we may ask for personal information on other portions of the site, such as asking you to participate in other services.

Use and Disclosure of Information

ViviMed will not disclose any personally identifiable information about you to any third party without your approval, except ViviMed will use, store, and process information, including personal information, about you to provide, improve, and develop the Services, create and maintain a trusted and safer environment and comply with our legal obligations.

  1. To create, improve, and develop our Services
    • Enhance the user experience and give you access to our Services
    • We may perform analytics and conduct research to improve our Services.
    • Your information can be used to improve customer service when responding to your requests for assistance, technical support, and to repair and improve the Services.
    • If you provide us with your contacts’ information, we may process this information:
      1. Screen for potential risk and fraud (in particular, your IP address)
      2. Verify or authenticate information or identifications provided by you.
      3. Comply with our legal obligations.
      4. Resolve any disputes and enforce our terms and conditions.
      5. For any purpose you authorize at the time of collection.
  2. For advertising and marketing purposes.
    1. With your consent, we may send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your choice(s).
    2. Measure the success of our marketing and advertising campaigns
You can unsubscribe from receiving marketing communications from us by following the unsubscribe instructions included in our marketing communications. Residents of the European Union (“EU”), as well as other countries in Europe, may have additional rights with respect to individual personal information as provided under the EU’s General Data Protection Regulation (“GDPR”).

Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Cookies

ViviMed uses cookies to collect information about your activity on our Websites. Cookies are files with small piece of data that is sent to your browser from a web server and stored on your computer’s hard drive. Cookies are used to tailor your experience on our Websites, to show you content that you might be interested in, and to display the content according to your preferences. Cookies do not contain any personally identifying information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Websites.

Links

The Websites may contain links to other sites that are not operated by us. ViviMed has no control over such third-party websites and we strongly advise you to review the Privacy Policy of every site you visit. By clicking on a link, you agree that ViviMed is not responsible for the content, privacy policies or practices of any third-party sites or services.

Security of Personal Information

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. ViviMed uses commercially acceptable means to protect against the loss, misuse and alteration of your personal information. You hereby acknowledge that the Internet is inherently not a secure medium of communications and that your communications may be subject to interception, tampering or loss which is beyond the control of ViviMed. You further acknowledge that the security, integrity and privacy of any and all information and data exchanged between you and ViviMed through our Websites cannot be guaranteed.

How do we protect visitor information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

  • We use regular Malware Scanning.
  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.
  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.
  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

Retention of Information

ViviMed will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We also retain some of your information, which is anonymized, as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations and to continue to develop and improve the Services. Where we retain information for Service improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Services, not to specifically analyze personal characteristics about you.

Service Providers

We employ third party companies and individuals to facilitate our Websites, to provide our Websites on our behalf, to perform Website-related services or to assist us in analyzing how our Websites are used. These third-parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

  • Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
  • You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
  • For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/

Payments processors

  • We provide paid products and/or services on our Websites. In that case, we use third-party services for payment processing (e.g. payment processors).
  • We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council.

Changes to this Privacy Policy

ViviMed may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Deleting or Changing Personal Information

At your written request, ViviMed will: (a) provide reasonable access to your personally identifiable information that is in ViviMed’s records; and (b) use reasonable efforts to allow you to update or correct personally identifiable information which you state as incorrect to the extent that such information has been maintained by ViviMed and if so, that such updating or correction will not compromise ViviMed’s compliance with applicable law, contractual commitments and/or the privacy of other individuals. You acknowledge that it may be impossible to completely delete all of your information from ViviMed’s records without some residual information being maintained due to backups or other reasons.

Contact Information

If you have any questions about this Privacy Policy or the Notice of Privacy Practices in respect of this Website, please direct your questions and comments to:

VIVIMED INTEGRATED HEALTH
Health & Wellness
Email: support@vivimed.ca
Phone: 1-866-292-VMED

Last revised February 6th, 2020

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